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Bob’s Recognized for Customer Service and Employment Excellence

Omni-channel furniture retailer named by Newsweek as one of “America’s Best Customer Service” brands, while Forbes lauds the company as one of “America’s Best Mid-Size Employers”

Awards for Forbes 2019 America's Best Mid-Size Employers and America's Best Customer Service 2020 by Newsweek

MANCHESTER, Conn. – October 28, 2019 – Bob’s Discount Furniture, one of the fastest growing furniture retailers in the United States, was recently recognized by Newsweek Media as one of America’s Best Customer Service Brands. This accolade follows the company being named as one of America’s Top Mid-Size Employers by Forbes Media.

The Newsweek distinction was based on an independent survey of more than 20,000 U.S. customers conducted by global market research firm Statista, which ranked retailers and service providers in 160 categories overall. The complete list, which distinguishes Bob’s and two other national furniture retail brands, can be found online at and will be featured in the November 1st edition of the magazine.

“It is an honor to be recognized by Newsweek for the customer service we provide in our 122 stores coast to coast,” said Roger Dunlap, senior vice president of store operations at Bob’s Discount Furniture. “Our commitment to customer service goes back to when we first opened our doors in 1991, on the principle we call the “Bob’s Way.” This principle guides our commitment to quality, transparency, honesty, and fun in everything we do.”

Earlier this year, Bob’s was featured in the annual Forbes’ “America’s Best Mid-Size Employers” list. For their 2019 rankings, Forbes partnered with Statista to identify the companies best liked by employees. By considering the wants and need of today’s workers, Bob’s was one of the companies that proved to meet these complex standards.

“Our employees’ loyalty and commitment to our customers, the community and each other is what make Bob’s a great place to work,” said Pat Davies, senior vice president of human resources at Bob’s Discount Furniture. “We are committed to creating a culture where our employees feel valued, our customers want to shop, and where our community partners feel supported.”

About Bob’s Discount Furniture

Founded in 1991, Bob’s Discount Furniture is one of the fastest growing furniture retailers in the country. Keeping true to its founding principle that everyone deserves quality furniture, Bob’s provides unsurpassed value with honesty and integrity. Through all the work that happens behind the scenes, Bob’s engineers this value, offering its discount on a wide variety of stylish, quality furnishings, mattresses, and home accents.

With 122 furniture stores across 18 states, the Manchester, Connecticut-based company has become the 12th-largest U.S. furniture chain and proudly holds an A+ rating from the Better Business Bureau. In 2019, Bob’s was recognized as a leader in sustainability by both the Sustainable Furnishings Council (SFC) and the National Wildlife Federation (NWF).

The company also offers a unique and enjoyable shopping experience, featuring cafes in each store with complimentary gourmet coffee, ice cream, cookies, and candy. Bob’s is committed to supporting local communities through a variety of charitable giving efforts. Bob’s Discount Furniture Charitable Foundation has anchored the company’s philanthropic work for more than 20 years. Additionally, the Bob’s Outreach program was created as a separate entity to help schools and children-related charities. The company donates more than $2.75 million to charities through these programs each year. For more information on Bob’s charitable programs, visit Bob’s Cares, and follow Bob’s on Twitter @MyBobs, on Facebook, and Instagram.

About the Methodology for Newsweek’s America’s Best Customer Service Brands

America’s Best Customer Service brands were selected based on an independent survey from a vast sample of more than 20,000 U.S. customers who have made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family; the survey also included questions on 5 evaluation criteria relevant to the consumer experience: quality of communication, professional competence, range of services, customer focus and accessibility. A total of 115,115 evaluations were collected about retailers and service providers from 160 categories. The top 3 brands receiving the highest scores in each category were awarded as America’s Best Customer Service 2020.

About the Methodology for Forbes’ America’s Top Mid-Size Employers List

America’s Best Employers have been chosen based on an independent survey from a vast sample of 50,000 U.S.-employees working for companies employing at least 1,000 people in their U.S.-operations. The employees have not been consulted via their employers but anonymously through several online panels. By doing so, the employee could openly state his/her opinion, avoiding any influence from their employer. Each employee has been asked which firm or institution he or she works for, in an open-ended question with an autofill-option. Where appropriate, subsidiaries of larger entities have been combined for evaluation. The recommended employers have been grouped into one of the 25 industry sectors. The evaluation was based on two distinct criteria: direct recommendations where employees were asked to rate their willingness to recommend their own employers to friends and family; and indirect recommendations where participants were also prompted to evaluate other employers in their respective industries that stood out either positively or negatively.