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Bob’s Discount Furniture Recognized by Forbes for Best Customer Service

National Retailer Named Best in Home & Furnishings category

This Bob’s Discount Furniture team celebrates the grand opening of the Toledo, Ohio location in 2023. Pictured clockwise: Jeremiah Jarvis, Sales Supervisor, James Stroble, Assistant Store Manager, Maggie McDowell, Guest Support Leader, Clarence Parks, Store Manager. Photo courtesy of Bob’s Discount Furniture.

MANCHESTER, Connecticut – January 18, 2024Bob’s Discount Furniture, one of the fastest growing omni-channel furniture retailers in the country, has been honored by Forbes for Best Customer Service in 2024 in the Home & Furnishings category. Forbes’ first-ever Best Customer Service list was judged using the following criteria: U.S. customer evaluations of Bob’s employee/customer interactions; the timing Bob’s took to provide the goods, services and processes associated with the products; and resolution of issues.

Forbes and data analytics company HundredX conducted a year-long survey, with 201,000 respondents providing 4.2 million evaluations across more than 3,000 brands. The goal was to identify the top 300 companies and brands that consumers say excel in customer service.

“Being named to the 2024 Forbes Best Customer Service List is a testament to Bob’s continuous commitment to providing top-notch customer service to each consumer at every stage we interact with them,” said Bill Barton, President and CEO of Bob’s Discount Furniture. “Whether Bob’s provides customer service in-store, online, or over the phone, complete customer satisfaction and successful outcomes are our goals and reflect Bob’s customer-centric culture.”

Find the full list of companies recognized by Forbes for Best Customer Service here.

About Bob’s Discount Furniture

Founded in 1991, Bob’s Discount Furniture is one of the fastest growing furniture retailers in the country. Keeping true to its founding principle that everyone deserves quality furniture, Bob’s provides unsurpassed value with honesty and integrity. Through all the work that happens behind the scenes, Bob’s engineers this value, offering its discount on a wide variety of stylish, quality furnishings, mattresses, and home accents. The company also offers a unique and enjoyable shopping experience, featuring cafes in each store with complimentary gourmet coffee, ice cream, cookies, and candy.  

With 171 furniture stores across 24 states, the Manchester, Connecticut-based company has become the 8th-largest U.S. furniture chain according to Furniture Today. The company is also recognized by Plant-A Research Group and Newsweek as one of America’s Greatest Workplaces, America’s Greatest Workplaces for Diversity, and America’s Greatest Workplaces for Parents and Families.

Bob’s is committed to supporting local communities through a variety of charitable giving efforts. Bob’s Discount Furniture Charitable Foundation has anchored the company’s philanthropic work for more than 20 years. Additionally, the Bob’s Outreach program was created as a separate entity to help schools and children-related charities. In total, Bob’s and its Foundation donate more than $2.75 million to charities through these programs each year. For more information on Bob’s charitable programs, visit Bob’s Cares, and follow Bob’s on Twitter @MyBobs, on Facebook, and Instagram.