MANCHESTER, Connecticut – January 16, 2025 – Bob’s Discount Furniture, one of the fastest growing omni-channel furniture retailers in the country, has been honored by Forbes for ‘Best Customer Service’ in the Home & Furnishings category for the second consecutive year.
In partnership with data analytics company HundredX, Forbes’ second-annual list is compiled by a 12-month survey of 181,000 people in the US who provided 4.4 million ratings of the customer service they received from more than 3,500 brands. Companies were evaluated on four factors: personal interaction, speed, services and resolution.
“It’s an honor to be named to Forbes ‘Best Customer Service’ list for the second year in a row,” said Ramesh Murthy, EVP of Operations at Bob’s Discount Furniture. “Every year we welcome millions of guests into our Bob’s stores and on our website, and our goal is to deliver the very best customer service at every touchpoint from the in-store experience to serving their post-purchase needs. Our associates go above and beyond for our guests each and every day; this recognition is a testament to their commitment to serving our customers and communities.”
View this year’s full list of companies recognized by Forbes for Best Customer Service here.
About Bob’s Discount Furniture
Founded in 1991, Bob’s Discount Furniture is one of the fastest growing furniture retailers in the country. Keeping true to its founding principle that everyone deserves quality furniture, Bob’s provides unsurpassed value with honesty and integrity. Through all the work that happens behind the scenes, Bob’s engineers this value, offering its everyday low prices on a wide variety of stylish, quality furniture, mattresses, and home accents. The company also offers a unique and enjoyable shopping experience, featuring cafes in each store with complimentary gourmet coffee, ice cream, cookies, and candy.
With 189 furniture stores across 24 states, the Manchester, Connecticut-based company has become the 9th-largest U.S. furniture chain according to Furniture Today and ranked #12 by HomeNewsNow on their 125 Furniture and Bedding Retailers 2023 list. The company is also recognized by Plant-A Research Group and Newsweek as one of America’s Greatest Workplaces; America’s Greatest Workplaces for Diversity; America’s Greatest Workplaces for Parents and Families; and America’s Greatest Workplaces for LGBTQ+. In addition, Bob’s was recognized by USA Today and Plant-A Research Group in their America’s Customer Service Champions list, America’s Top Retailers list, and by Forbes in their 2024 America’s Best Employers By State, Connecticut list.
Bob’s is committed to supporting local communities through a variety of charitable giving efforts. Bob’s Discount Furniture Charitable Foundation has anchored the company’s philanthropic work for more than 20 years. Additionally, the Bob’s Outreach program was created as a separate entity to help schools and housing-related charities. In total, Bob’s and its Foundation donate more than $2.5 million to charities through these programs each year. For more information on Bob’s charitable programs, visit Bob’s Cares, and follow Bob’s on Twitter @MyBobs, on Facebook, and Instagram.
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